Free shipping on orders over $300 and free returns on orders for 7 days.

Order Policy

Please read the following information clearly prior to placing your order and every time that you place an order with www.lilliankhallouf.com.au:-

When you place an order on www.lilliankhallouf.com.au, you agree and are bound by the terms and conditions.
There are 3-days cooling off period from the day of placing your order, where you may cancel your order and receive a full refund.
At the time you place your order, you will be required to pay the full amount due.
We offer free Shipping within Australia.
Shipping outside Australia will incur additional fees, please refer to shipping costs at checkout.
Our items are made to order and subject to the availability of materials, for that reasons, the receipt of an electronic order placement confirmation does not guarantee our acceptance of your order. However, we will provide second confirmation of your order within 14 days, once materials are secured for your order.
We reserve the right at any time after receipt of your order to accept, decline, or limit your order for any reason. Whether or not your credit card has been charged. If your credit card has been charged and your order is cancelled, we will immediately issue a refund to you in the amount of the transaction charge, and let you know of the cancellation.
Our order production time is 4-12 weeks from the day of order.
Please note that because of the “made to order sale” nature of such transactions, you may expect a delay. In the event of delay which is out of our control, you accept and consent to an extension of time for further 4 weeks.
In the event that the materials are unavailable or out of stock at our suppliers, we will offer a full refund or an alternative product and advise about the earliest time of production.
If you are shipping outside of Australia, you as the recipient, you will be liable for all import duties, customs and local sales taxes levied by your country. Payment of these amounts will be necessary to release your order from customs on arrival, please make inquiry about same at your custom authority.
Payment for your order. We accept payment for all purchases through third-party payment processors. You agree to be bound by and accept the terms and conditions of those processors. Further, you represent and warrant that:-
The credit card information you supply to us and our affiliates is true, correct, and complete;
Charges incurred by you will be honored by your credit card company; and

We endeavor to be as accurate as possible with our Products descriptions and prices. However, we do not warrant that Product descriptions or prices are accurate.
In the event that a Product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or Product information received from our suppliers, we have the right to refuse or cancel any orders placed for Products listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit or debit card has been charged. If your credit or debit card has already been charged for the purchase and your order is cancelled, we shall immediately issue a refund to your credit or debit card account in the amount of the charge and advise you of the canceled order.
Lillian Khallouf Pty Ltd reserves the right to change the product prices within its website without notice. However, no prices shall affect your Purchase after you have paid your deposit and/or placed your order.

Shipping policy

We offer a variety of shipping options to meet your shipping needs. Please check the shipping options at checkout for specific delivery options and fees subject to your location and country.
Please note that the delivery time frame, if provided, may vary from item to item.
We will ship orders within 3 days from the time that your product is made or become available.

Exchange and refund policy:
You may cancel your order within our hassle free 3 days cooling off period from the day of placing your order, and receive a full refund.
There is no refund for change of mind about a product.
Due to the nature of our made to order products, we do not accept a cancellation for change of mind. If that occur we will forfeit your initial payment to cover of material costs and staff time.
In the event that we cannot fulfill your order for any reason that out of our control, we may offer you with a full refund or credit for your deposit or an alternative item.
In the event that you receive faulty items, please contact us and will endeavourer to rectify the problem in a speedy manner or replace item at no extra costs.
To return number an item, please contact our customer service to within 7 days of delivery to make to your request and obtain return note number. Returns are not accepted without a “Return Note number”.

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