Free shipping on orders over $300

Order Policy

Please read the following information clearly prior to placing your order and every time that you place an order with

When you place an order on, you agree and are bound by the terms and conditions.

Any online purchase is exclusively made to order within a 7-10 working day turn around process. The customer will be contacted shortly when the item is shipped and will receive a tracking number. If the order would like to be picked up from the atelier please notify us on

Exchange/Credit Note

Lillian Khallouf Pty Ltd values its customers and due to the no refund policy, provides its customer with a 7 day exchange and credit note request period. Exchanges are valid for 14 days and Credit notes are valid for 3 months from date of request.

Request for an Exchange or Credit note with order number, name, mobile and address must be sent to and a LK representative will respond to your request within a 2 day period.

Purchases have to be returned to our Sydney head office for review before a exchange or credit note can be approved. Please send purchases via a reliable tracked service to ensure it is received in a secure and timely manner.

Credit notes can be used online or in store.

Please send items to the below address:

Lillian Khallouf 
359 Parramatta Rd,
Leichhardt, NSW 2040 


We offer Free Shipping on orders over $300.00.

Lillian Khallouf is not liable for the loss of an item which is being exchanged nor cover the cost of any returns/shipping fees. Please securely return items in original packaging and to required destination listed above.

We offer a courier pick up services with a flat fee of $15.00. Please contact us to book a courier pick up, we will need at least one days notice.

Thank you for cooperating please contact us for any further questions or enquiries.