Free shipping on orders over $300

Order Policy

Please read the following information clearly prior to placing your order and every time that you place an order with www.lilliankhallouf.com.au:-

When you place an order on www.lilliankhallouf.com.au, you agree and are bound by the terms and conditions.

Any online purchase is exclusively made to order within a 7-10 working day turn around process. The customer will be contacted shortly when the item is shipped and will receive a tracking number. If the order would like to be picked up from the atelier please notify us on info@lilliankhallouf.com.au.

Exchange/Credit Note

Lillian Khallouf Pty Ltd values its customers and due to the no refund policy, provides its customer with a 7 day exchange and credit note request period. Exchanges are valid for 14 days and Credit notes are valid for 3 months from date of request.

Request for an Exchange or Credit note with order number, name, mobile and address must be sent to info@lilliankhallouf.com.au and a LK representative will respond to your request within a 2 day period.

Purchases have to be returned to our Sydney head office for review before a exchange or credit note can be approved. Please send purchases via a reliable tracked service to ensure it is received in a secure and timely manner.

Credit notes can be used online or in store.

Please send items to the below address:

Lillian Khallouf 
359 Parramatta Rd,
Leichhardt, NSW 2040 
Australia

Shipping

We offer Free Shipping on orders over $300.00.

Lillian Khallouf is not liable for the loss of an item which is being exchanged nor cover the cost of any returns/shipping fees. Please securely return items in original packaging and to required destination listed above.

We offer a courier pick up services with a flat fee of $15.00. Please contact us to book a courier pick up, we will need at least one days notice.


Thank you for cooperating please contact us for any further questions or enquiries.