Privacy Policy

1.             Compliance with Australian Privacy Principles

1.1           Lillian Khallouf Pty Ltd ACN 610 945 929 (Lillian Khallouf) respects and acknowledges the importance of privacy. Lillian Khallouf complies with the Australian Privacy Principles (APP) as contained within the Privacy Act 1988 (Cth) (Act), when collecting, using, disclosing and managing your personal information.

1.2           This Privacy Policy contains information in relation to our management of your personal information in accordance with the APP.

1.3           For the purposes of this Privacy Policy, the term “personal information” has the meaning given to it in the Act.

2.             Use of personal information

2.1           Lillian Khallouf may collect and use your personal information for a variety of reasons, which may include but is not limited to the following:

  • to process, create or otherwise fulfil any order you request from Lillian Khallouf;

  • to confirm and track any order you place with Lillian Khallouf;

  • to send you a post-sale request for a review of the product(s) you have purchased from Lillian Khallouf;

  • to perform/execute your requested purchase/sale from Lillian Khallouf;

  • to process your request in relation to any customisation or design to any provided by Lillian Khallouf;

  • to process any request for an appointment with Lillian Khallouf;

  • to add you to the Lillian Khallouf mailing list;

  • to detect security issues and prevent fraud on the Lillian Khallouf website;

  • to request feedback on your experience with Lillian Khallouf;

  • to share/publish your photo on Lillian Khallouf social media channels (with your consent);

  • to provide you with support in relation to the Lillian Khallouf website;

  • to enable you to access and the Lillian Khallouf website;

  • to complete your requested transactions, to verify the existence of and any conditions attached to your accounts or to assist with a transaction;

  • to process transactions and send notifications about your transactions;

  • confirming your identity for the purposes of anti-money laundering and counter-terrorism laws;

  • to manage and minimise risks and identify or investigate fraud and/or other illegal activities;

  • responding to your enquiries which include the processing of complaints made to Lillian Khallouf;

  • the resolution of disputes, collection of fees and troubleshooting problems;

  • enforcement of our terms and conditions;

  • deliver targeted marketing and various other notices and promotional communications based on your selected communication preferences;

  • facilitate contests, sweepstakes, and promotions and process and deliver entries and rewards in relation to same;

  • in the performance of data analytics to improve our website and your experience with Lillian Khallouf;

  • to analyse trends in your visits to the Lillian Khallouf website;

  • to gather demographic information based on the visits to the Lillian Khallouf website;

  • protecting Lillian Khallouf and its assets (including against fraud) and selling Lillian Khallouf assets (including any assignment of debts);

  • enforcing Lillian Khallouf’s rights (including undertaking debt collection) in connection with the Lillian Khallouf website;

  • monitoring data, usage, records and statistics derived from your use of the website for the furtherance of Lillian Khallouf’s business, for general market research and to be disclosed to third parties in relation to the aforementioned;

  • to contact you through the use of various means e.g. telephone, text (SMS) or email messaging, advertising through our website, third-party websites, mail, and/or any other means as authorised by our terms and conditions;

  • Lillian Khallouf’s business development, including sending of updates and publications;

  • to manage and deliver contextual and behavioural advertising;

  • to improve and personalise our website and to learn about your level of satisfaction to ensure client satisfaction throughout the future of the website;

  • auditing and managing the use of Lillian Khallouf’s website; or

  • in order for Lillian Khallouf to comply with legal and regulatory obligations.

3.             Collection of personal information

3.1           Lillian Khallouf collects personal information through a variety of methods, which may include the following:

  • directly from you;

  • through your access and use of Lillian Khallouf’s website;

  • through your access and use of Lillian Khallouf’s software or other platforms commissioned by Lillian Khallouf for the sale of goods;

  • through your access of surveys commissioned by Lillian Khallouf;

  • when you subscribe to receive information from Lillian Khallouf;

  • when you communicate with Lillian Khallouf, by email, post or otherwise;

  • through publicly available information;

  • financing providers with which Lillian Khallouf offer financing for purchases, and financial service providers used when processing your payments; or

  • through a social media account(s) which you use to create or log into Lillian Khallouf’s website.

3.2           In the event that Lillian Khallouf is unable to obtain personal information from you as outlined above, this may result in Lillian Khallouf being unable to provide you with access to website (including any updates) or marketing material.

4.             Types of personal information and storage

4.1           The type of personal information that Lillian Khallouf may hold includes the following:

  • identification information including your name, date of birth, gender, phone number, address, email address, and other contact information;

  • data necessary to process your payment if you make a purchase;

  • your profile data – interests, favourites, wish lists or preferences;

  • registration information including an email address, username and password;

  • your approximate physical location of the devices you use to access our website;

  • your IP address and other device identifiers, including mobile advertising identifiers;

  • your transaction history, including details of any products purchased from Lillian Khallouf, or that you have enquired about;

  • aggregate, anonymous, or de-identified non-personal data;

  • any other information provided by you in using Lillian Khallouf’s websites; and

  • other information that helps us to identify you or helps us to provide or improve our website.

4.2           Lillian Khallouf may collect various financial information such as the full bank account details or credit card numbers that you link to your account with us.

4.3           The personal information referred to in clause 4.1 above may be held by Lillian Khallouf in both hardcopy files and also in an electronic form.

5.             Disclosure of personal information

5.1           Lillian Khallouf may be required to disclose your personal information to the following third parties:

  • external service providers so that the third party can carry out the service that they have been engaged by Lillian Khallouf for;

  • our partners and the suppliers and service providers who help with our business operations including in relation to fraud prevention, identity verification, payment collection, marketing, customer service, and technology services;

  • third parties who have instructed us to provide goods and/or services;

  • organisations that provide applications, websites, services, goods, software, programs used by Lillian Khallouf;

  • third parties that may provide Lillian Khallouf with marketing or analytics reports;

  • organisations that help identify illegal activities and prevent fraud;

  • our professional advisors, including our accountants, lawyers, business advisors and consultants;

  • organisations and/or individuals that Lillian Khallouf intends on entering negotiations with for any merger, sale of assets, financing, acquisition of all or a part of Lillian Khallouf’s business; or

  • any legal industry regulatory body in any of the states, territories and jurisdictions that Lillian Khallouf operates in.

5.2           Lillian Khallouf may be required to disclose your personal information in order to respond to subpoenas, court orders, or to investigate, prevent, defend against, or take action regarding violations of our terms and conditions, illegal activities, suspected fraud, or situations involving potential threats to the legal rights or physical safety of any person or the security of our network, customers/users or services.

5.3           If you purchase goods and services from Lillian Khallouf using our website, our third-party payment processor will collect the billing and financial information it needs to process your charges. This may include your name, address, e-mail address, and financial information. Lillian Khallouf’s payment processors do not share your financial information with Lillian Khallouf, but they may share non-financial information with us related to your purchases, including your name, address, and the goods purchased.

5.4           When you access our website on a connected third-party application or platform (including, but not limited to, Facebook, Apple, Google, or Amazon), any purchases you make will be processed by that third-party application and subject to that third-party application’s terms of service and privacy policy. For these purchases, Lillian Khallouf does not receive your financial information, but may receive non-financial information related to your purchases, including your name, address, the goods purchased and your approximate physical location.

5.5           Where the Act permits, Lillian Khallouf may also disclose personal information to third party suppliers and service providers located overseas for some of the purposes listed above.

6.             Cross-border disclosure of personal information

6.1           Lillian Khallouf may, from time to time, have affiliated offices operating in overseas. Lillian Khallouf may send your personal information to these offices for one or more of the purposes listed in clause 2.1. If Lillian Khallouf’s overseas offices are operated by ‘related body corporates’ of Lillian Khallouf, Lillian Khallouf will take such steps as a reasonably required to ensure that there is appropriate data handling of your personal information and proper security arrangements are in place

6.2           From time to time, Lillian Khallouf may also send your personal information overseas for the following reasons:

(a)            to third party service providers who store data or operate outside of Australia;

(b)            to complete a transaction involving an international financial institution; or

(c)            as required by laws and regulations of Australia or another country.

6.3           Before Lillian Khallouf discloses personal information about you to an overseas recipient who is not a related entity of you, Lillian Khallouf will take such steps as a reasonably required to ensure that there is appropriate data handling of your personal information and proper security arrangements are in place.

7.             Marketing Opt-Out

7.1           Lillian Khallouf may, from time to time, contact you for marketing and promotional purposes via email, mail, telephone or otherwise. The parties acknowledge that your consent is provided on an ongoing basis for such contact, unless your rights to opt out in accordance with this clause 7 have been exercised.

7.2           In the event that you no longer wish to receive any promotional or marketing mail or communication from Lillian Khallouf, then you may let us know and we will cease any correspondence or contact relating to these purposes.

7.3           You may opt out from receiving any electronic marketing and promotional communication by following the unsubscribe instructions within any electronic communication that you have received from Lillian Khallouf. Additionally, you may opt out from such communication by contacting the Privacy Officer in writing (the details of which are contained at clause 12).

7.4           Unsubscribe or opt out requests originating from electronic communications shall be honoured within ten (10) business days of any such request.

7.5           Any election made to not receive promotional and marketing correspondence from Lillian Khallouf will not preclude Lillian Khallouf from any of the following:

(a)            contacting you regarding your existing or past relationship with Lillian Khallouf;

(b)            accessing and viewing your Personal Information in the course of maintaining and improving Lillian Khallouf’s database and internal systems; or

(c)            otherwise using your Personal Information in accordance with this Privacy Policy.

8.             Cookies

8.1           Cookies are used by Lillian Khallouf in order to maximise and enhance our user experience.

8.2           When accessing Lillian Khallouf’s website, small files of data may be placed on your device that enable Lillian Khallouf to recognise you as a Lillian Khallouf customer each time you return to our website. As a result of these cookies, you avoid the need to keep inputting your information throughout a session and may have these details auto filled when you visit the website.  In addition, these cookies enable Lillian Khallouf to ascertain information regarding what web pages you visit and how regularly, enabling us to make our websites and platforms increasingly user friendly and to target advertising to content that you may be interested in.

8.3           You are free to decline the cookies in which Lillian Khallouf utilises and can disable them through your web browser. 

9.             Protection of personal information

9.1           Lillian Khallouf will take all reasonable steps to ensure that your personal information is properly protected from misuse, loss, unauthorised access, modification or disclosure.

10.         Access to Privacy Policy 

10.1        This Privacy Policy is publicly available, free of charge through Lillian Khallouf’s website.

11.         Change to Privacy Policy

11.1        This Privacy Policy may change from time to time as required by Lillian Khallouf in order to reflect legislative and other changes.

12.         Accessing and requesting correction of Personal Information

12.1        To access, seek or request personal information that Lillian Khallouf holds about you, please contact us at:

The Privacy Officer  
02 8084 9982


12.2        In the event that access to personal information is requested, Lillian Khallouf will endeavour to respond to that request as soon as reasonably practicable if and to the extent required by the applicable law.

12.3        If Lillian Khallouf is unable to give you access, or if Lillian Khallouf declines to amend your personal information, Lillian Khallouf will issue a written notice that describes our reasoning for doing so. Lillian Khallouf notes that before providing you with any personal information Lillian Khallouf will be required to verify your identity.

12.4        Lillian Khallouf reserves the right to make an administrative charge to you if it is required, to provide you with access to personal information as outlined in clauses 12.1 and 12.2 above. 

13.          Resolving your concerns

13.1        If you wish to make a complaint regarding that way in which Lillian Khallouf manages your personal information, or that you feel that Lillian Khallouf has fallen short of the required standards set by the Act, please prepare your complaint in writing and supply it to The Privacy Officer.

13.2        A written acknowledgement of your complaint will be provided within 7 days, and Lillian Khallouf will attempt to have your concern resolved within 30 days of receipt of your complaint.


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