Your Order will only be processed between Mondays to Fridays and may take between one (1) to five (5) days, however the actual timing of delivery is always subject to and dependent on the Product, availability of goods and labour and any events outside of our control.
You agree and acknowledge that all orders may require a signature upon delivery and that PO Box addresses will not be accepted.
You may verify the status of Your Order by contacting our customer service team number 02 8084 9982 between 10:00 AM–4:00PM Monday through Friday, AEST.
We work with various courier companies such as DHL, CourierPlease, Sendle, Aramex and Australia Post to ship our products directly to your door.
Your order is processed immediately after the order is placed, so we are unable to make any changes after an order has been placed.
The products will be shipped to the address you provided to us at check-out. We only ship orders during business days and do not arrange shipping on Saturdays, Sundays or holidays.
All orders are dispatched via our nominated shipping partners. Risk in the goods passes to the customer upon collection by the shipping provider. We are not liable for, and will not replace or refund, any orders that are lost, delayed, or damaged in transit. Any claims relating to lost, delayed, or damaged items must be made directly with the shipping provider in accordance with their terms and conditions.
Delivery timeframes provided are indicative only and do not constitute a guarantee. We accept no liability for any failure to meet a nominated delivery date. Customers are responsible for allowing sufficient time for order processing and transit, particularly for orders required for specific events or deadlines.
In the event you have ordered multiple items, products may be shipped separately, and you may receive them on different dates.