Refund Policy

We make every effort to carefully curate our items with care. In the event the item does not suit your needs or is otherwise faulty, the following terms and conditions are applicable to all purchases made in store or online through our website (

A. Unless you notify Lillian Khallouf to the contrary by email to within fourteen (14) days of delivery of any Products and such notification is confirmed in writing within seven (7) days of its receipt by Lillian Khallouf, the Products shall be deemed to have been accepted by you.

B. Subject to the satisfaction of the conditions listed in term (c) below, if you are unhappy with the Product purchased, you may request a credit or exchange for the Product from Lillian Khallouf where the product delivered:

i. is faulty or is not of merchantable quality;

ii. is not fit for its intended purpose;

ii. does not match the description on this website; oriv. otherwise fails to meet any mandatory guarantees imposed by applicable laws. 

C. In order for Lillian Khallouf to be able to provide you with a credit or exchange for the Product:

i. you must contact Lillian Khallouf within fourteen (14) days from the date the Product is confirmed to be delivered to you;

ii. the Product must have tags attached and in tact;

iii. the Product must be in its original packaging; and

iv. the Product must not have any damage or any signs of use.

D. If the Product does not satisfy the above conditions listed in term (c) above, Lillian Khallouf reserves the right to reject your request in its sole and absolute discretion for a credit or exchange in return for the Product.

E. Lillian Khallouf does not permit credits, exchanges or refunds where any of the conditions in term 15(b) are not satisfied (for example, where You simply change your mind following a purchase).

F. Notwithstanding any of the above, your goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to the rights and remedies provided under the Australian Consumer Law without exclusion.

Please note: We will not be liable for lost, stollen or lost in transit return items, returned packages are your responsibility.


Please take care in selecting and agreeing to purchase items:

- On sale; 

- Within our Jewellery collection.

As we do not accept exchanges or returns on these items. 


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